Privacy Policy
At Terrapin Energy Solutions LLC, we are committed to protecting your privacy and ensuring that your personal information is handled responsibly and in compliance with data protection laws. This Privacy Policy explains how we collect, use, and safeguard your personal data when you visit our website or engage with us, including through SMS notifications and promotions. Please read this policy carefully to understand how we handle your data.
1. Information We Collect
We collect various types of information to provide and improve our services, including:
Personal Information: When you fill out forms on our website (such as requesting a free quote or scheduling a consultation), or when you opt-in to receive SMS notifications, we may collect:
Name
Phone number
Email address
Homeownership status (e.g., homeowner, renter)
Automatically Collected Information: When you visit our website, certain information is automatically collected, such as:
IP address
Browser type and version
Time zone setting
Usage data, such as pages viewed and clicks
2. How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery: To provide you with services you’ve requested, such as a free solar quote, consultations, or installation updates.
SMS Notifications: To send you notifications related to your requests, such as appointment confirmations, reminders, and promotional offers (if you’ve opted in).
Customer Support: To respond to your inquiries, support requests, and any issues related to our services.
Marketing and Promotions: If you have opted in, we may send you SMS messages or emails about promotional offers, rebates, and special discounts.
3. SMS Campaigns and Consent
If you choose to opt-in to receive SMS notifications from Terrapin Energy Solutions LLC, you agree to receive text messages related to:
Appointment confirmations and reminders
Installation updates and progress
Promotional offers and discounts
You can opt out of receiving SMS messages at any time by replying "STOP" to any message.
4. How We Protect Your Information
We take the security of your personal information seriously. We use industry-standard security measures, such as encryption, to protect your data from unauthorized access, alteration, or disclosure. However, no system can be completely secure, and we cannot guarantee the absolute security of your information.
5. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers to help us deliver services (e.g., sending SMS messages or performing installations). These providers are required to protect your information and use it only for the purposes specified by Terrapin Energy Solutions LLC.
6. Cookies and Tracking Technologies
Our website may use cookies or similar technologies to collect information about how you interact with our site. This helps us improve your user experience and deliver personalized content. You can control the use of cookies through your browser settings.
7. Your Data Rights
You have the following rights regarding your personal data:
Access and Correction: You can request access to or correction of your personal information at any time.
Deletion: You can request that we delete your personal information, subject to certain legal obligations.
Opt-out of Marketing Communications: You can opt out of receiving promotional emails or SMS by following the unsubscribe or opt-out instructions in the messages.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. Please review the privacy policies of those third parties.
9. Updates to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and the effective date will be updated.
10. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:
Email address: [email protected]
Contact Number: 760-969-8422